Orders and billing
Create orders, price services, record payments, print invoices and track every garment through its workflow.
- Item-level status
- Coupons and packages
- Payment history
Built for laundry and dry-cleaning teams
Run every order, branch and payment with clarity.
Crystal Laundry brings your counter, processing floor, pickups, billing and customer updates into one practical operating system.
- Multi-branch visibility
- Role-based staff access
- WhatsApp pickup requests
Daily operationsSales, orders and pending work
LIVE
One viewAcross every location
OrdersCounter to delivery
BillingPayments and ledgers
TeamsRoles and payroll
CustomersPickup and status updates
One connected platform
Replace scattered registers and spreadsheets.
Give owners, managers and frontline staff the tools they need without losing control of the bigger picture.
Branches and outlets
See each location separately or understand the operation as a whole, with access scoped to the right team.
- Location dashboards
- Dispatch tracking
- Central reporting
Customers and loyalty
Keep customer history, wallet balances, loyalty points and prepaid service packages in one place.
- Customer profiles
- Wallet and rewards
- Subscription packages
Staff and payroll
Manage staff records, attendance, advances and payroll while controlling which actions each role can perform.
- Attendance
- Payroll records
- Permission controls
Pickups and delivery
Assign riders, follow pickup requests and keep the final handoff connected to the original order.
- Rider assignments
- Delivery status
- Collection tracking
Reports and audit trail
Understand sales, collections, expenses and operational changes with reports designed for daily decisions.
- Financial summaries
- Location filters
- Recorded changes
Scan-based garment updates
Made for the processing floor
Know where every item is, without chasing paper tags.
Print unique garment tags and let processing staff update washing, ironing and packing stages from a focused mobile workflow.
Tag the order
Generate identifiable tags for individual garments.
Scan each stage
Authorized staff update only the workflow stage assigned to them.
See what is ready
Managers can spot pending work and completed orders quickly.
Customer convenience
Let customers request pickups on WhatsApp.
Customers can start a pickup request and check order progress through a familiar conversation. Requests flow into your operational dashboard for staff to manage.
- ✓No customer app to install
- ✓Branch or outlet routing
- ✓Connected pickup records
WhatsApp Business setup and provider requirements apply.
CL
Your LaundryBusiness account
Welcome! How can we help today?
1 Book a pickup
2 Check order status
1
Please share your pickup location and preferred time.
Today, 5–7 PM
Your pickup request is recorded. Our team will confirm it shortly.
A practical rollout
From walkthrough to daily use.
We learn how your locations operate, configure the platform and help your team get started.
- 01
Understand your workflow
We discuss your services, locations, order flow and team structure.
- 02
Configure your account
Branches, pricing, staff roles and operational settings are prepared.
- 03
Walk through the system
Your team learns the workflows relevant to their day-to-day role.
- 04
Operate and improve
Use reports and real-time status to keep improving the business.
Built from real operations
Software shaped around the realities of running laundry stores.
Crystal Laundry focuses on the daily details that general billing software misses: garment-level workflows, branch-to-outlet dispatch, pickups, rider collections, staff stages and customer updates.
See it with your workflow
Request a focused product demo.
Tell us a little about your laundry business. We’ll use the walkthrough to show the parts most relevant to your operation.
- ✓Location and staff setup
- ✓Order-to-delivery workflow
- ✓Reporting and access controls